We are The Dogs Go Group LTD ("us/we") and we control the Dogs Go website and all of our dog parks or Bark Parks . We are wholly owned by The Dogs Go Group LTD.
We are an English company with registered company number: 10575728 and our registered office is at 18 Border Road, Heswall, Wirral.
This notice contains our obligations and promises to you about the different types of personal data we might collect about you when you book, make contact, or browse with us. It explains how we'll store, handle and protect that data.
We collect the following information about you:
We use your personal data in the following ways:
There are number of legal bases which allow us to use your personal data. The following sets out more detailed explanations of the bases we rely on to collect and process your personal data:
If you visit our site and are not an existing customer we might ask for your consent to process your data, so that we can send you our special offers and news.
Our primary use of this basis is when you purchase our products. In this situation it is necessary for us to process your personal data in order to fulfil your order
In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.
It may be necessary to use your data to help us run our business. For example, to action any changes to your account that you request, or to personalise the services we provide - with the aim of improving your customer experience. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.
It is our duty to protect all personal data gathered and in order to do this our teams follow our internal data management policies and handle the data with the greatest level of care and expertise available to us. They do this by using various security technologies and internal procedures to ensure that it is kept safe and secure.
We only keep your personal data for as long as is necessary for the purpose for which it was collected (subject to any legal requirements). Once it is no longer necessary, we will either delete the data, or anonymise it. The use of anonymised data helps us to optimise our customer service.
We ensure that your data is protected to the degree that is required in the European Union.
You have the right to correct any information we store which might be incorrect, incomplete, or out of date. You can do this by contacting our Dogs Go Team by emailing: email@example.com
If we are processing your personal data on the basis of our legitimate interest, you have the right us to ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right at any time to stop us sending you marketing material. Emails related to bookings or services purchased will not be affected by marketing preferences. You can do this in the following ways:
Please note that you may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated.
You have the right to ask us what data we hold which concerns you. Such requests are usually free, but we will ask you to submit your query in writing and include the following:
We will process your request and will either respond within 30 days, or contact you to gather more information before we fulfil your request. In the event that we might refuse to fulfil your request (for example if it is unreasonable), we will give a full explanation as to why.
Please submit your requests by sending an email to: firstname.lastname@example.org
Your first port of call should be to contact us as outlined in Section 11. However, if you still feel that your data is not being handled appropriately, you have the right to lodge a complaint with the Information Commissioner's Office.
You can contact them by calling 0303 123 1113, or online at www.ico.org.uk/concerns (this links through to a third party website over which we have no control).
If you are outside of the UK, please contact the relevant data protection regulator in your country of residence.
To comply with recent legislation, we’d like to give you more information about how we use “cookies” on dogsgo.co.uk and our mobile website.
The cookies we use on our site are tiny data files collected by your web browser and stored on your computer, mobile phone or tablet when you visit certain web pages. Please be assured that cookies don't harm your computer and our cookies do not contain any personally identifying information, such as credit card details. We use the encrypted information collected by them to help improve your experience of our site, by enabling us to store items in your shopping basket between visits, remembering your preferences and remembering you when you log into our site and helping us to identify and resolve errors.
To ensure you get the best experience when using our site, we’d encourage you to accept all cookies from dogsgo.co.uk on your computer, tablet or mobile phone. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you disable all cookies on your browser, you will not be able to purchase items on our site (you will still be able to browse the site).
Our cookies don't store sensitive information such as your name, address or payment details: they only hold a reference that is linked with the way you use our site. The reference allows us to provide booking functionality and display content specification to yourself.
We may update our policies from time to time, so please check back here for the latest version.