Dogs Go | North West Dog Parks

Terms & Conditions and Privacy Policy

Dogs Go Bark Parks – Terms & Conditions

 
 

⚠️ Please read before booking

Dogs Go Bark Parks are designed as enclosed, outdoor spaces with double-gated entrance systems, allowing you to enter and unload your dog safely.

However, no outdoor environment can ever be guaranteed to be completely escape proof. It is your responsibility to ensure the park is suitable for your dog’s behaviour, size, and ability.

All sessions are private hire, meaning the park is exclusively yours during your booking.

Our parks are checked daily and maintained regularly. However, as natural outdoor environments, conditions can change due to weather, wildlife, and general use. This may include uneven ground, mud, water, and other natural features, such as field mushrooms as well as the inherent unpredictability of dogs.

As with any outdoor environment, there are inherent risks. By booking, you understand that you are visiting an outdoor environment and you accept full responsibility for your dog, your party, and your use of the space.

Dogs must be supervised by you at all times. You should not allow your dog to eat anything in the field or attempt to escape. 

We do not recommend our parks for dogs displaying aggressive behaviour or for dogs that may attempt to jump, climb, or escape.

1. Who We Are

We are The Dogs Go Group Ltd (“Dogs Go”, “we”, “us”), owners and operators of all Dogs Go dog parks (“Bark Parks®” / “venues”).

The Dogs Go Group Ltd is a company registered in England and Wales under company number 10575728.
Registered office: 148 Heathbank Avenue, Irby, CH61 4YG.


2. Use of Bark Parks

All Bark Parks® are booked and used entirely at your own risk.

By booking, you accept full responsibility for your dog(s), your party, and anything that occurs during your booking.

  • Dogs must be supervised at all times and must not be left unattended
  • You are responsible for ensuring your dog(s) behave safely and remain under control
  • You must take all reasonable steps to prevent your dog(s) from eating or interacting with anything in the environment

Bark Parks® are natural outdoor environments, and we cannot control all elements within them. This includes exposure to organic and environmental materials such as (but not limited to):

  • Grass, soil, mud and standing water
  •  Field mushrooms, weeds
  • Wildlife
  • Objects introduced by wildlife, weather, or other users

As with any outdoor space, Dogs Go cannot guarantee that all areas are free from naturally occurring substances. You are responsible for supervising your dog and preventing them from eating or interacting with anything that may cause harm.


3. Inherent Risks

Use of Bark Parks® involves inherent risks, including (but not limited to):

  • Dogs behaving unpredictably, including aggression, chasing, or biting
  • Injury caused by running, jumping, collisions, or overexertion
  • Slips, trips, and falls due to uneven ground, mud, or wet surfaces
  • Holes, ground variation, or surface changes caused by dogs, weather, or wear
  • Water-related risks including ponds, puddles, or wet ground
  • Environmental exposure to bacteria, parasites
  • Reactions to sounds, wildlife, people, or external stimuli
  • Equipment failure or misuse (all equipment is for dogs only)
  • Damage or changes caused by weather, wildlife, vandalism, or general use

Whilst reasonable steps are taken to maintain safety and security, no outdoor environment can be made risk-free.


4. Security & Containment

Our parks are enclosed and designed with fencing and double-gated entry systems.

However:

  • No outdoor space can ever be guaranteed to be completely escape-proof
  • You are responsible for ensuring the park is suitable for your dog’s size, ability, and behaviour
  • You must take all reasonable precautions to prevent your dog(s) from escaping

Dogs Go accepts no liability for any escape or resulting incident.


5. Dog Health & Suitability

By booking, you confirm that your dog(s):

  • Are fit, healthy, and free from contagious illness
  • Are appropriately vaccinated or titre tested
  • Do not pose a known risk of aggression or harm

Dogs displaying aggressive behaviour that poses a risk to people or other dogs must not attend.

Dogs Go reserves the right to refuse entry or require removal of any dog where safety concerns arise.


6. Children & Guests

  • Children and guests attend entirely at your own risk
  • Children must be supervised and under control at all times
  • All equipment, obstacles, and water features are designed for dogs only and must not be used by children or adults

Dogs Go accepts no liability for injury to children or guests.


7. Vehicles & Parking

  • Parking is only permitted in designated areas
  • Vehicles must not be driven or parked on grass or unsuitable surfaces
  • Dogs Go accepts no responsibility for vehicle damage, including vehicles becoming stuck or requiring recovery

8. Liability

To the fullest extent permitted by law:

  • Dogs Go excludes all liability for any injury, illness, loss, damage, cost, or expense arising from use of the Bark Parks®, whether direct or indirect
  • This includes (but is not limited to) illness or injury resulting from environmental exposure or ingestion

Nothing in these Terms excludes liability where it cannot lawfully be excluded.


9. Indemnity

You agree to indemnify and hold harmless Dogs Go, its directors, employees, and representatives from any claims, damages, losses, or liabilities arising from:

  • Your use of the Bark Parks®
  • Your dog(s)’ behaviour
  • Any breach of these Terms

10. Bookings

  • Bookings are non-refundable
  • With at least 48 hours’ notice, bookings may be transferred or credited
  • A booking is only complete once confirmation has been received
  • If you do not receive a confirmation email within 30 minutes, please check your junk folder or contact us

11. Acknowledgement

By completing a booking, you confirm that:

  • You have read, understood, and agreed to these Terms & Conditions
  • You accept full responsibility for your dog(s), your party, and all risks associated with the use of Bark Parks®

Dogs Go – Privacy Policy

Last updated: October 2025

1. Who We Are

Dogs Go Group Ltd (“Dogs Go”, “we”, “us”, “our”) provides dog training, daycare, private hire dog parks, dog events, and retail products across the UK.
Our registered address is [insert company address].
We are the Data Controller for the personal data collected through our websites, booking systems, and social media platforms.

If you have any questions about this policy or how we handle your data, please contact us at:
📧 info@dogsgo.co.uk


2. What Information We Collect

We may collect and store the following personal information:

  • Contact details: name, address, email, phone number

  • Booking details: dog’s name, breed, age, vaccination details

  • Payment details: processed securely by third-party payment providers (we never store card numbers)

  • Technical data: IP address, browser type, and website usage

  • Marketing data: competition entries, social media interactions, form submissions, and communication preferences

We only collect the data we genuinely need to deliver our services and improve your experience.


3. How We Use Your Information

We use your information to:

  • Manage bookings, orders, and event attendance

  • Contact you about your appointments or orders

  • Send service updates, offers, and helpful information (if you’ve opted in)

  • Improve our customer experience and website functionality

  • Comply with legal, tax, and insurance requirements

We never sell your data and will only share it with trusted partners (e.g. booking software, email platforms, payment providers) who process information securely on our behalf.


4. Legal Bases for Processing

We process your data based on:

  • Contract: to deliver the service you’ve booked

  • Consent: for optional marketing communications

  • Legal obligation: for record-keeping and compliance

  • Legitimate interest: to improve our services and protect our business


5. How Long We Keep It

  • Booking records and related data: up to 6 years (for legal and insurance purposes)

  • Marketing data: until you unsubscribe or request deletion


6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing at any time

  • File a complaint with the ICO at www.ico.org.uk

To exercise your rights, contact us at info@dogsgo.co.uk.


7. Cookies and Tracking

Our website uses cookies to improve user experience, analyse performance, and personalise content. See our Cookie Policy below for more details.


8. Updates to This Policy

We may update this Privacy Policy periodically to reflect new regulations or improvements to our services.
The latest version will always be available at www.dogsgo.co.uk/terms-and-conditions/


💚 In short: We respect your privacy, protect your data, and only use your information to give you and your dog the best possible experience with Dogs Go.


 

 

🍪 Dogs Go – Cookie Policy

Last updated: October 2025

1. What Are Cookies?

Cookies are small text files placed on your computer or device when you visit our website. They help us improve how our site works, understand visitor behaviour, and deliver a better user experience.


2. How We Use Cookies

We use cookies to:

  • Enable core website functionality (e.g. bookings, forms, shopping cart)

  • Analyse site traffic and performance (via tools like Google Analytics)

  • Remember your preferences (e.g. location, cookie settings)

  • Deliver relevant content and marketing campaigns


3. Types of Cookies We Use

TypePurposeExample
EssentialRequired for website operationSession cookies, security cookies
AnalyticsHelp us understand how visitors use our siteGoogle Analytics
FunctionalRemember preferences or enhance experienceLanguage, location
MarketingUsed to display relevant ads or measure campaignsMeta Pixel, Google Ads

4. Managing Cookies

When you first visit our site, you can choose whether to accept or reject non-essential cookies.
You can also control or delete cookies through your browser settings at any time.

For more details on managing cookies, visit:
www.aboutcookies.org


5. Third-Party Cookies

Some cookies are set by third-party tools integrated into our site (such as Meta Pixel or Google Analytics).
These providers have their own privacy policies and data protection practices.


6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or law.
The most recent version will always be available at www.dogsgo.co.uk/terms-and-conditions/


💚 In short: Cookies help us make Dogs Go better for you — but you’re always in control of what we use.