Terms & Conditions and Privacy Policy
Dogs Go Bark Parks – Terms & Conditions
1. Who We Are
We are The Dogs Go Group Ltd (“we/us”), owners and operators of all Dogs Go dog parks (“Bark Parks®” / “venues”).
The Dogs Go Group Ltd is a company registered in England and Wales under company number 10575728. Our registered office is 148 Heathbank Avenue, Irby, CH61 4YG.
2. Use of Bark Parks
All Bark Parks® are booked at your own risk. By booking, you accept full responsibility for your dog(s), your party, and anything that happens during your booking.
Dogs must be supervised at all times and must not be left unattended in a Bark Park®.
Owners must ensure their dogs do not eat anything in the fields (including soil, grass, mushrooms, or foreign objects).
Dogs Go takes all reasonable steps to maintain the safety and security of its facilities, but Bark Parks® are outdoor environments with inherent risks. These include (but are not limited to):
The propensity of any dog to behave unpredictably or dangerously
The inexperience, negligence or irresponsibility of another owner or handler
The inability to predict a dog’s reaction to sounds, movements, persons or animals
Natural behaviours such as running at speed, jumping, pulling, resisting or biting
Presence of natural features such as uneven ground, holes dug by dogs, water, mud, or mushrooms during seasonal growth
Premises defects caused by animals, weather, vandalism or wear and tear
Equipment failure (note: all play equipment is designed for dogs, not children or adults)
Slips, trips and falls (including in our indoor venues where floors may be wet)
Whilst every effort is made to maintain security, we cannot guarantee that Bark Parks® are fully escape-proof.
3. Children & Guests
Children may attend Bark Parks® at the discretion of the booking owner but must be supervised and under control at all times.
Dogs Go accepts no liability for injury to children.
All play equipment, natural pools, and obstacles are for the sole use of dogs. They are not safe for use by children or adults.
4. Vehicles & Parking
Parking is only permitted on designated hard-standing areas.
Vehicles must not be driven or parked on grass or non-hardstanding surfaces. Dogs Go accepts no responsibility for vehicles that become stuck or require recovery.
5. Risk & Liability
By booking and entering a Bark Park®, you confirm that:
You and all members of your party enter at your own risk.
You accept sole responsibility for your own actions, those of your dog(s), and those of your party.
You will not leave your dog(s) unattended at any time.
You will ensure your dog(s) do not eat anything in the fields, and Dogs Go cannot be held liable if they do.
Dogs Go shall not be liable for any injury, illness, damage, loss, cost or expense arising from the use of a Bark Park®, except where such liability cannot lawfully be limited or excluded.
This does not affect your statutory rights.
6. Bookings
Bookings are non-refundable. However, if written notice is provided to info@dogsgo.co.uk at least 48 hours before the start of your booking, we will transfer your booking to another date or provide credit.
If you wish to add additional dogs to your booking, please contact us by email (info@dogsgo.co.uk) or phone (0333 444 1236).
A booking is only complete once you reach the “Booking Confirmation” page on our website.
If you do not receive a confirmation email within 30 minutes of booking, please check your junk folder or contact us on 0333 444 1236.
7. Acknowledgement
By completing a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and to the Bark Park® Rules.
Dogs Go – Privacy Policy
Last updated: October 2025
1. Who We Are
Dogs Go Group Ltd (“Dogs Go”, “we”, “us”, “our”) provides dog training, daycare, private hire dog parks, dog events, and retail products across the UK.
Our registered address is [insert company address].
We are the Data Controller for the personal data collected through our websites, booking systems, and social media platforms.
If you have any questions about this policy or how we handle your data, please contact us at:
📧 info@dogsgo.co.uk
2. What Information We Collect
We may collect and store the following personal information:
Contact details: name, address, email, phone number
Booking details: dog’s name, breed, age, vaccination details
Payment details: processed securely by third-party payment providers (we never store card numbers)
Technical data: IP address, browser type, and website usage
Marketing data: competition entries, social media interactions, form submissions, and communication preferences
We only collect the data we genuinely need to deliver our services and improve your experience.
3. How We Use Your Information
We use your information to:
Manage bookings, orders, and event attendance
Contact you about your appointments or orders
Send service updates, offers, and helpful information (if you’ve opted in)
Improve our customer experience and website functionality
Comply with legal, tax, and insurance requirements
We never sell your data and will only share it with trusted partners (e.g. booking software, email platforms, payment providers) who process information securely on our behalf.
4. Legal Bases for Processing
We process your data based on:
Contract: to deliver the service you’ve booked
Consent: for optional marketing communications
Legal obligation: for record-keeping and compliance
Legitimate interest: to improve our services and protect our business
5. How Long We Keep It
Booking records and related data: up to 6 years (for legal and insurance purposes)
Marketing data: until you unsubscribe or request deletion
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
File a complaint with the ICO at www.ico.org.uk
To exercise your rights, contact us at info@dogsgo.co.uk.
7. Cookies and Tracking
Our website uses cookies to improve user experience, analyse performance, and personalise content. See our Cookie Policy below for more details.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect new regulations or improvements to our services.
The latest version will always be available at www.dogsgo.co.uk/terms-and-conditions/
💚 In short: We respect your privacy, protect your data, and only use your information to give you and your dog the best possible experience with Dogs Go.
🍪 Dogs Go – Cookie Policy
Last updated: October 2025
1. What Are Cookies?
Cookies are small text files placed on your computer or device when you visit our website. They help us improve how our site works, understand visitor behaviour, and deliver a better user experience.
2. How We Use Cookies
We use cookies to:
Enable core website functionality (e.g. bookings, forms, shopping cart)
Analyse site traffic and performance (via tools like Google Analytics)
Remember your preferences (e.g. location, cookie settings)
Deliver relevant content and marketing campaigns
3. Types of Cookies We Use
| Type | Purpose | Example |
|---|---|---|
| Essential | Required for website operation | Session cookies, security cookies |
| Analytics | Help us understand how visitors use our site | Google Analytics |
| Functional | Remember preferences or enhance experience | Language, location |
| Marketing | Used to display relevant ads or measure campaigns | Meta Pixel, Google Ads |
4. Managing Cookies
When you first visit our site, you can choose whether to accept or reject non-essential cookies.
You can also control or delete cookies through your browser settings at any time.
For more details on managing cookies, visit:
www.aboutcookies.org
5. Third-Party Cookies
Some cookies are set by third-party tools integrated into our site (such as Meta Pixel or Google Analytics).
These providers have their own privacy policies and data protection practices.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or law.
The most recent version will always be available at www.dogsgo.co.uk/terms-and-conditions/
💚 In short: Cookies help us make Dogs Go better for you — but you’re always in control of what we use.